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Greeter ~ Star Island
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-90674211

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Wyndham Destinations

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  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
Greeter ~ Star Island
Wyndham Vacation Ownership is the world's largest vacation ownership company with an impressive list of world-renowned destinations. We've grown and excelled by remaining true to our corporate values of integrity, accountability and exceptional customer service. It is the strong values and Count On Me! service promise of being respectful, being responsive and delivering great experiences exhibited by our team that continues to set us apart from the rest.

Wyndham Vacation Ownership's vision is to deliver a lifetime of memorable vacation experiences for our owners. This vision is supported by our mission statement which states:

We embrace and live the Wyndham values by creating a supportive environment for employees to develop and prosper.

We delight our customers by meeting their needs or exceeding their expectations.

We are "memory makers".

Warm, thoughtful, gracious hospitality is our culture and through our Count on Me service philosophy; our employees strengthen their customer service skills for successful execution of signature service.

**Position Summary:**

Greeter is first line of contact for arriving guests at the resort.

Warm, Friendly, Gracious Hospitality

Identification Validation

Survey Disbursement

Problem Resolution (prior to tour desk)

Tour Saving and rescheduling

Communication to In House management on ALL issues addressed on a daily/weekly basis

Embrace the Count on Me philosophy of service

**Job Responsibilities:**

This job requires customer service skills handling problem resolution

o Purpose: Shorten the guests' line time _inside_ the resort while waiting for a sales representative

Greeter makes sure all parameters and qualifications are met before sending guest in to resort to tour.

o Purpose: Proactively head off any guest issues _outside_ and prior to going to tour reception

Hand off any customer issues immediately to front desk supervisor,

Maximize customer satisfaction and set our sales partners up for success

Must be friendly, effusive and diplomatic

Must process daily report to management

Must be able to interact diplomatically with sales, tour reception, In House management, and guests.

**Minimum Qualifications:**

Experience in providing top quality customer service

Positive and upbeat attitude to ensure great work environment

Multi-task oriented, well organized and able to work well under pressure

High school diploma or equivalent (G.E.D.)

Able to start at 6am

Ability to cover some evening shifts

Will be driving golf cart

This position will be walking up and down stairs, placing door hangers

Requires some computer work

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