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Sales Recovery Specialist - Orlando Corporate Office - At Home
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-90674181

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Wyndham Destinations

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  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
  17 Views, 0 Applications  
Sales Recovery Specialist - Orlando Corporate Office - At Home

The Recovery Specialist's primary responsibility is to increase WVO revenue by partnering with sales locations, sales site QA Teams, Owner Care, Legal, Title and Financial Services to work with owners to identify alternative solutions to rescission and cancellation of existing contracts.

The Recovery Specialist works directly with the customer and is responsible for developing proposals for rewrite contract options. The Recovery Specialist is also responsible for sales document completion of rewrite contracts. The Specialist provides all necessary information to the Recovery Contract Admin Team for efficient and timely completion of sales documents. In addition, the Recovery Specialist completes rescission survey calls in order to track rescission data from customers to establish trends and training opportunities. The Recovery Specialist maintains satisfactory call and sales quotas, and follows program guidelines set forth by team management.

Essential Job Functions

Responsibilities include, but are not limited to:

1. Responsibility #1

a. Contact rescinded owners to complete survey and recover sale. (50% time)

2. Responsibility #2

a. Recover sales and revenue by partnering with other departments to work directly with owners for rewrite contract proposals and contract rewrites. Develop rewrite proposals and recommendations for business partners and external customers. Provide worksheets and other necessary information to Recovery Admin Team for sale document processing. Maintain communication with owners during rewrite process until completed. (50% time)

3. Performs other duties as needed

Travel Requirements

No travel associated with this position

Minimum Requirements and Qualifications

a) Education

? High School Diploma

b) Training requirements

? Real Estate License required

c) Knowledge and skills

? Able to perform in stressful situations. Maintain stable performance under pressure or opposition; handle stress in an acceptable manner.

? Ability to positively interact with others

? Independent worker, self-motivated, and quota-driven

? Acute listening skills, and strong communication skills (verbal, written, phone communication)

? Demonstrated history as a strong closer

? Demonstrated history of problem solving, quick thinker using the best judgment to provide a win/win solution to saving business within guidelines.

? Expert understanding of WVO product

? Familiarity with WVO Sales Quality Assurance process

? Familiarity with WVO Sales Contract Standards and Contract process

d) Technical Skills

? Intermediate computer skills

? Proficiency with Microsoft Office Applications

? Proficiency in WVO operating systems including Mainframe/CSS, Client Application, Wyndham Owner Worksheet/Lookup Tool

e) Job experience

? 2-5 years direct sales, telesales, collections or customer service experience required

Unless there is a legal requirement, experience will be accepted for the education requirement.


Describe the following:

a) Level of decision making authority

? Minimal decision making authority - decisions related to business rule adherence during recovery process.

b) Level of autonomy

? Minimal Supervision

c) The impact of his/her decision on the organization

? Minimal decision making authority, resulting in minimal impact.

d) Supervisory responsibility:

? No direct or indirect reports

e) Scope/Financial Responsibility

a. This position has several quantifiable measures to define the value of the position:

i. Driving free cash flow and improving the owner experience demonstrating the Count on Me! Initiative with yearly individual and team goals (established annually according to budget).

o Drive results by completing rescission surveys with owners who have rescinded their recent purchase to uncover trends and attempt to recover sale.

Organizational Relationships

Works with many different departments in the organization (sales, sales site QA Teams, Owner Care, Legal, Title and Financial Services) to ensure the appropriate documentation is referenced and utilized with internal and external customers to achieve department goals. Direct report to Recovery Team Program Manager.

Work Environment

Please include a detailed list of what equipment is used, purpose (e.g. computer, phone, etc.):

Computer, phone, copier, printer and other miscellaneous office equipment, etc.

It is critical to indicate any specific physical and/or intellectual activities that are necessary to successfully perform each essential job responsibility listed.

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