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Technology Manager, Financial Systems Production Support
ORLANDO FL 32806
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-90674219

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  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
       
  8 Views, 0 Applications  
 
Technology Manager, Financial Systems Production Support
**Wyndham** is currently seeking a **Technology Manager, Financial Systems Production Support** in Orlando, Florida. The Technology Manager - Financial Systems Production Support will own the end to end support of the Oracle EBS applicable domain and relative to the respective business units under a 24/7 support structure. The Technology Manager will be responsible for driving support solutions and improve key business processes. The Technology Manager will establish and maintain positive business relationships with managers and staff in their functional areas, demonstrate a thorough understanding of the business, processes and priorities. The position will work with business process owners to identify and present/drive solutions to enable business process improvements and serve as trusted advisor and subject matter expert.


**Job Responsibilities include, but are not limited to:**


+ Drive 24/7 Oracle EBS production support using onshore and offshore vendor staff

+ Work with Oracle support to resolve product related bugs and escalate as necessary within the Oracle Critical Accounts contact.

+ Drive critical discussions on technical and functional changes, and present findings and key metrics in formal presentations with business counterparts

+ Conduct feasibility and cost analysis for applicable enhancements and new initiatives

+ Strong functional, analytical, troubleshooting, debugging and problem-solving skills with the ability to establish effective working relationships and contribute in a team environment

+ Liaise with end-users on clarification of incidents/problems and provide impact analysis when applicable for improved service response times.

+ Work closely with end-users to identify and explain process and data discrepancies

+ Manage and administer automated deployment tools leveraging Dell (Quest) Stat

+ Manage and administer Source Code Control Management leveraging PVCS

+ Facilitate SOX Audit, partnering with internal and external audit teams

+ Manage and administer business process efficiency tools like More4Apps, GL Wand, etc.

+ Work with QA team on review and automation development of business process

+ Manage service improvement initiatives with Business Super Users, internal IT and project teams, and vendors in identifying and leading evolutions in system performance, availability, and data quality

+ Support of month-end Financials close for all the sub ledgers and General Ledger. Fully understand rigid deadlines of the end-of-month schedule and address all customers' problems urgently and without delays ensuring their ability to close the books on time

+ Analyze and research Oracle patches, determine the need for regression testing, coordinate testing tasks with internal customers, and follow existing SDLC practices

+ Document best practices, issue resolution approach and root cause analysis

+ Actively participate in application upgrades, fully understand new and enhanced functionality delivered by the upgrade, become familiar with the upgrade test scripts, and provide reliable post-upgrade support

+ Ability to learn rapidly and to apply formal training to new software environments

+ Working knowledge to run ad-hoc queries in Oracle RDBMS (9i/10g/11g) in order to retrieve data needed for troubleshooting. Expert in Oracle Applications Development framework and AOL objects


+ Bachelor's degree in Accounting, Information Systems, Business Administration, Engineering, or related field with over 8 years of experience related to the duties and responsibilities specified above.

+ Experience with designing, implementing and supporting Oracle Financials

+ Experience managing onshore and offshore consultants towards 24/7 support model

+ At-least 12 months or one implementation or upgrade cycle experience with any version of Oracle Financials

+ Strong knowledge of inter-modular relationships between various Oracle applications (version R12). Well versed with various Oracle Applications modules, such as, AR, AP, GL, Fixed Assets, OM, Shipping, INV, Supply Chain Planning, PO, iProcurement, iReceivables etc

+ Strong experience in supporting languages and country specific localizations

+ Thorough understanding of Finance and Accounting business processes

+ Strong analytical and problem solving skills.

+ Excellent verbal and written communication skills.

+ The ability to interact professionally with a diverse group of users and subject matter experts.

+ Must continually seek opportunities to increase customer satisfaction and deepen client relationships.

+ The ability to develop relationships with Oracle Financial end users and their managers that fosters confidence in your support.


Envision your career with one of the world's largest hospitality companies. Wyndham Vacation Ownership, a member of Wyndham Worldwide's (NYSE: WYN) family of companies, is the world's largest vacation ownership business, as measured by the number of vacation ownership resorts, individual vacation ownership units and owners of vacation ownership interests. Headquartered in Orlando, Florida, the company develops and operates an expansive portfolio of resorts, managing comprehensive vacation ownership sales, marketing, and consumer financing operations. The company's seven primary consumer brands include: CLUB WYNDHAM®, WorldMark® by Wyndham, CLUB WYNDHAM® ASIA, WorldMark South Pacific Club by Wyndham, Shell Vacations Club, Margaritaville Vacation Club® by Wyndham and WYNDHAM CLUB BRASILSM. As of December 31, 2016, the company has developed or acquired 219 vacation ownership resorts in the U.S., Canada, Mexico, the Caribbean, South America and the South Pacific that represent approximately 25,000 individual vacation ownership units and nearly 900,000 owners of vacation ownership interests. Wyndham Vacation Ownership is supported by approximately 18,000 associates worldwide.


As one of FORTUNE Magazine's Most Admired Companies, Wyndham Worldwide is one family, one team of professionals who actively strive to provide our customers and each other with our signature Count On Me! Service promise. A promise to be responsive to needs, to be respectful in every way and deliver a great experience. It's more than a promise, at Wyndham it's been recognized as a commitment, visible in our awards including Newsweek's 100 Greenest Companies, Diversity Inc's 25 Noteworthy Companies and Ethisphere Institute Lists of the World's Most Ethical Companies amongst others. Come and join our Wyndham Family and discover the rewards for your career.


**Benefits**


A career at Wyndham offers you great benefit opportunities with a competitive package of salary and bonus, benefits and recognition. In addition to great employee discounts on such travel related areas as hotel & lodging, car rentals & other goods & services, you will receive:


+ Medical/dental and vision care plans

+ A 401(k) program that matches dollar for dollar up to 6% of salary (to government max)

+ Programs that include Flexible Spending Accounts, short & long term disability, life insurance & educational assistance amongst others


Along the way, you will have an opportunity to contribute to improving the world around us through our volunteer efforts and global sustainability program, Wyndham Green.


Come and be part of One Family, One Team, One Company . . . Wyndham


**_People Make the Difference_**

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